Saturday, March 13, 2010

Sharp fall in Tata Indicom customer service

There has been a sharp drop in Tata Indicom’s customer service levels. The Customer Care doesn’t respond properly. The next level – the Nodal Authority – never even bothers to reply. Don’t be surprised if you get a legal notice, as I have.

If you ever face a with Tata Indicom, lodge a complaint. It it is not resolved, stop the service and surrender the instrument. Don’t expect the higher levels – Nodal Authority or Appellate Authority – to come to your rescue.

Sorry for a company that used to top in customer satisfaction.